Privacy Policy
Last updated: 14 August 2026
Chelmer Window Cleaning respects your privacy and is committed to protecting your personal information. This notice explains what information we collect, why we use it and your rights.
Who we are
Chelmer Window Cleaning is the data controller for the personal information described in this policy.
Email: info@chelmerwindowcleaning.co.uk
Telephone: 07900 933740
Information we collect
When you contact us or request a quotation, we may collect your name, email address, UK telephone number, postcode, address and the information you include in your message. If you become a customer, we may also keep service, appointment, payment and invoice records.
Our website may also process limited technical information needed for security, spam prevention and the reliable operation of the site.
How we use your information
- To respond to enquiries and provide quotations.
- To arrange and provide window-cleaning and related services.
- To contact you about appointments or services you have requested.
- To manage payments, invoices and business records.
- To protect our website and forms from fraud, abuse and spam.
- To comply with legal and tax obligations.
Our lawful bases
We use your information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in running the business, providing customer service and protecting the website.
Who we share information with
We may share information only where necessary with our website and email hosting providers, WordPress, Google for advertising measurement, essential service providers, professional advisers, or public authorities where required by law. We do not sell your personal information.
How long we keep information
Enquiries that do not become customer bookings may be kept for up to 24 months. Customer, payment and invoice records may be kept for up to 6 years after the end of the relevant financial year where required for tax, accounting or legal purposes. Security and spam-prevention records are retained only for as long as reasonably necessary.
Marketing
We will not send you electronic marketing unless we have a lawful basis to do so. You can ask us to stop marketing communications at any time.
Cookies and advertising measurement
We use Google Ads conversion measurement to understand when an advert leads to a successful website enquiry. The Google tag may process limited technical information such as page activity, browser or device information and advertising identifiers.
Optional advertising and analytics storage is denied by default and is enabled only if you select Accept in the cookie banner. If you select Reject, those optional cookies remain disabled. Google may still receive limited cookieless measurement signals where permitted. You can change your choice by clearing this site’s saved data in your browser and revisiting the site.
Google may process data outside the UK using appropriate safeguards. You can read more in Google’s Privacy Policy.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your personal information, restrict or object to its use, and receive a copy in a portable format. To exercise your rights, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will always appear on this page.